All Payments are due at the time of services rendered.

Client Expectations
Welcome to Cross River Veterinary Service! We are grateful that you have chosen our practice to be part of your horse’s veterinary care team. We look forward to many healthy and happy years working together!

Cross River Veterinary Service is a compassionate, responsible veterinary team dedicated to providing progressive, high
quality, ambulatory veterinary care for equine athletes and equine companions. We are focused on continual advancement of
our medical knowledge and service to our patients and aim to exceed our client’s expectations.

1. Office hours: Monday-Friday: 9 AM-4 PM
• Phone calls to our main number 610-588-9467 will be answered as soon as possible during office hours.
• Texting is reserved for office hours only. Text messages and voicemails left after hours or on weekends will not be accessed until the following business day. You may have had the privilege of texting or calling one of the
veterinarian’s cell phone numbers when your horse was sick. Please refrain from using that number for routine questions, especially outside of normal business hours.
• If you have an after-hours emergency or need to speak to a veterinarian on call, please call the emergency line at 570-476-8467.

2. Emergencies: While we hope you don’t need us for emergency care, rest assured we are available 24/7 for any emergency veterinary needs that may arise.
• Emergency veterinary care is provided to current active clients of Cross River Veterinary Service.
• Cross River Veterinary Service has partnered with All Points Equine to share weekend and after-hours emergency coverage for our practices while maintaining work-life balance.
• If you have an equine medical emergency or need to speak to the veterinarian on call, please call the emergency number at 570-476-8467 and they will direct you to the on-call veterinarian from one of the practices. If you do not receive a call back in 15-30 minutes, please call again.
• Clients must be considered “in good standing,” and we reserve the right to deny coverage to active clients with overdue unpaid balances. Notice will be provided in advance of cessation of emergency coverage.

3. How do I become a current and active client?
• Cross River Veterinary Service requires an active Veterinary-Client-Patient relationship in order to be considered a current client and to be eligible for emergency veterinary care. In order to maintain an active Veterinary-Client-Patient relationship, Cross River Veterinary Service must have seen your horse(s) within the last 12 months for routine/wellness care and they must reside within the geographical practice area. If Cross River Veterinary Service has not provided care to your horse(s) within the last 12 months, or your horse is moved outside the geographic practice area, the Veterinary-Client-Patient relationship will be lapsed and emergency care may not be provided.
• If your horse(s) are under our care and you move your horse(s), please notify our office as soon as possible to ensure that our Veterinary-Client-Patient relationship remains active.

4. Payment is due at the time of service. Payment is expected at the time services are rendered. If you are unable to attend your appointment in person, please make appropriate arrangements with our office.

Veterinary Care Team Communications:
• We understand that some clients may utilize multiple veterinarians as part of their horse’s veterinary care team and open lines of communication are essential within such a team.
• So that we may prevent any possible medical errors or injuries from occurring to your horse, we ask that you share with us any relevant treatment or diagnosis made by another veterinarian on your horse’s care team. Relevant medical records from another practice can be emailed to our office and added to your horse’s file to ensure all veterinarians are up to date on your horse’s veterinary care. We are also happy to share our files with the other members of your horse’s care team.


Cross River Veterinary Service- Kelly Corcoran, VMD & Megan Eick, DVM